JOB: Tech Assist Skilled At Honeywell

Location: Gurgaon

Firm: Honeywell

Core Obligations: (Embrace however not restricted to)

Functionality to fault discovering points filtered by Associate, Hub or inner clients
Liaising with Product administration and senior engineering specialists for drawback decision
Present help to make sure product readiness for serviceability and reliability
Coordinate and handle inner Technical Assist NPI and Consumer Acceptance Testing
Present superior stage escalation help to inner and exterior clients
Assist the event of technical documentation and coaching
Preserve acceptable name analysis requirement & KPIs
Develop FAQs, Technical Suggestions, and ‘How-To ’movies on {Hardware} and Software program functions
File all buyer interactions right into a CRM (Buyer Relationship Administration) Database
Make sure the safeguarding and environment friendly use of the Honeywell furnished supplies and gear
Actively take part in departmental actions and initiatives
Preserve acceptable name analysis requirement
Preserve acceptable VOC KPI necessities

· 2-5 years’ expertise in technical position

· Bachelor’s diploma in a technical associated subject (Electronics, Pc Science) or an equal and related mixture of training and expertise.

· Glorious communication expertise (oral and written)

· Glorious interpersonal, organizational, and time administration expertise

· Skill to kind at the least 35 phrases per minute

· Earlier expertise with troubleshooting software program or {hardware}

· Robust information of Microsoft Working Programs

· Robust information of Microsoft Workplace

· Data and expertise with SQL

· Primary understanding of electronics ideas

· Expertise with LAN/WAN community applied sciences

· A+ and/or Community+ certification